PRODUCT WARRANTY

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BuildingLink.com LLC (dba Aware by BuildingLink, herein “Aware”) warrants that Aware branded hardware products (the “Products”) will perform in accordance with published specifications and be free from defects in materials and workmanship for a period of one (1) year from the date of customer receipt of product.  Aware’s sole obligation shall be, at its election, to repair or replace the Aware product in question or to refund the purchase price. 

Aware may resell other components from third party manufacturers, these products are subject to the individual warranties of their manufacturers.

 

The Customer must notify BuildingLink of the defect promptly after such defect comes to the attention of Customer. 

This warranty will not apply to any Aware Products that have been (a) damaged by lightning, water, or power surges, (b) neglected, altered, abused, or used for a purpose other than the purpose for they were provided, (c) repaired by you or any other party without Aware’s prior written authorization, (d) used in conjunction with a third party product or products not approved in advance by Aware, or (e) otherwise used in a manner inconsistent with any instructions provided by Aware.

In the event that Aware repairs or replaces a defective Aware Product under warranty, the repaired or replaced product will be covered through the end of the original warranty period, but no repair or replacement will extend the warranty term past the two (2) year anniversary of the delivery date of the original Product.

Any charges in excess of standard shipping charges associated with the shipment of replacement products shall be borne by Customer. 

 

Limitation of Warranty and Remedies
THE WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY APPLICABLE TO PRODUCTS PURCHASED BY CUSTOMER. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. YOU ACKNOWLEDGE AND AGREE THAT THE PRODUCTS AND SERVICES FURNISHED BY AWARE ARE NOT GUARANTEED TO BE UNINTERRUPTED OR ERROR-FREE. ADDITIONALLY, YOU AGREE THAT WE ARE NOT LIABLE FOR PROBLEMS CAUSED BY YOU OR A THIRD PARTY; BY WIRELESS CARRIERS, DATA CENTERS, BUILDINGS, ACCIDENTS, NETWORK CONGESTION, WEATHER OR ITEMS OUTSIDE OF OUR CONTROL. FURTHERMORE, AWARE SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY AND WARRANTIES, IMPLIED OR EXPRESSED, FOR USES REQUIRING FAIL-SAFE PERFORMANCE IN WHICH FAILURE OF A PRODUCT COULD LEAD TO DEATH, SERIOUS PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE SUCH AS, BUT NOT LIMITED TO, LIFE SUPPORT OR MEDICAL DEVICES OR NUCLEAR APPLICATIONS. PRODUCTS ARE NOT DESIGNED FOR AND SHOULD NOT BE USED IN ANY OF THESE APPLICATIONS. IF YOU NEVERTHELESS CHOOSE TO USE THE PRODUCTS, SOFTWARE, AND/OR SERVICES IN SUCH ACTIVITIES, YOU MUST NOT RELY ON THEM AS YOUR SOLE OR PRIMARY SOURCE OF MONITORING. 

AWARE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. IN NO EVENT WILL AWARE BE LIABLE FOR PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR AN AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE DEFECTIVE AWARE PRODUCT OR PRODUCTS.

 

 

A Note on Battery Performance

Aware LoRaWAN sensors have a very long battery life.  Any wireless sensor’s battery life depends on a number of factors including operating temperature, sampling rate, and wireless communication rate.  Aware warrants that its LoRaWAN sensors will operate on 2 lithium AA cells for a period of FOUR YEARS when operated at 70 degrees F (+/- 10 degrees) with a sensor sampling rate of 1x per 60 seconds and a heartbeat of 30 minutes.

 

Return Procedures

Contact aware@buildinglink.com for return procedures.